Privacy Policy

TH Mills cares about your privacy. Is dedicated to keeping your personal information safe.

This Privacy Policy explains how we gather, use, store and protect your information when you visit thmills.co.uk buy from us make an account get in touch with us sign up for our updates or otherwise work with TH Mills.

It also explains the rights you have under UK data protection law.

1. Who We Are

This website is run by:

THORNTON MILLS LTD

Doing business as TH Mills / Thornton Mills

Company Number: 13184161

Registered Office:

Unit 1 A, Nile House

Pump Street

Blackburn

Lancashire

BB2 1PG

United Kingdom

Website: thmills.co.uk

Email: [email protected]

Telephone: +44 1274 299227

For the purposes of UK data protection laws Thornton Mills Ltd is the data controller in charge of the information described in this Privacy Policy.

2. Information We Collect

Depending on how you connect with us we may collect the following types of information.

Identity Information

This could be:

• Name
• Last name
• Company name
• Account username

Contact Information

• This could be:
• Billing address
• Delivery address
• Email address
• Phone number

Order and Transaction Information

This could be:

• Products bought
• Order number
• Order value
• Order history
• Delivery details
• Returns and money back information
• Payment status
• Discounts or special codes used
• Company or trade order details

Payment Information

Payments might be handled by third-party payment companies.

Depending on the payment method you choose the payment company might handle information like your:

• Payment card details
• Billing details
• Payment account details
• Transaction details

TH Mills might not get or store payment card details if payments are safely handled by a third-party payment provider.

Account Information

If you make an account on our website we may keep details like:

• Your name
• Email address
• Billing and delivery addresses
• Order history
• Account preferences
• Encrypted login details
• You’re responsible for keeping your account password safe.

Communications

If you get in touch with us we may keep details from your communication, including:

• Emails
• Form submissions
• Customer service requests
• Return or money back requests
• Product questions
• Trade questions
• Feedback or complaints

Marketing Information

If you sign up for our newsletter or marketing messages we may collect:

• Your email address
• Your marketing choices
• The date you signed up
• Details about how you interact with our emails were allowed

Technical and Website Information

When you go to our website some technical details may be collected automatically.

This may include:

• IP address
• Web browser type
• Device type
• Operating system
• location from your IP address
• Pages you look at
• Website that sent you here
• Time and date of visits
• Website actions
• Session details
• Cookie identifiers

This information might be collected through cookies and similar tools.

3. How We Collect Your Information

We may gather information:

Directly from you

For example when you:

• Place an order
• Create an account
• Contact us
• Request a quote
• Send a trade request
• Sign up for marketing
• Request a return or refund
• Give feedback
• Talk with support

Automatically

Some technical details might be gathered automatically when you use our website using tools like cookies, server logs and similar methods.

From parties

We might get details from third parties that help us provide our services including:

• Payment companies
• Delivery and shipping companies
• Online store and website service companies
• Fraud prevention companies
• Analysis companies
• Marketing service companies

We could also get information from someone else or a business that places an order or makes an enquiry on your behalf.

4. How We Use Your Personal Information

We may use your information to:

Process and Fulfil Orders

This includes:

• Handling your order
• Processing or confirming payment
• Scheduling delivery
• Sending order confirmations
• Providing order updates
• Handling returns
• Processing money
• Managing replacements
• Dealing with customer service questions

Manage Your Account

• We may use your information to:
• Set up and keep your account
• Keep addresses and choices
• Show past orders
• Help keep your account secure

Communicate With You

We may get in touch with you about:

• Your order
• Delivery
• Product availability
• Returns and money
• Account issues
• Customer support requests
• Trade requests
• Important changes to our services

Operate and Improve Our Website

We may use information to:

• Keep the website working
• See how customers use the website
• Improve navigation and user experience
• Fix technical problems
• Improve products and services
• Check website performance

Prevent Fraud and Protect Our Business

We may use information where it is necessary to:

• Check transactions
• Stop fraud
• Protect customer accounts
• Keep the website secure
• Spot suspicious activities
• Protect our legal rights

Meet Legal and Regulatory Requirements

We may use and keep information when needed to:

• Keep financial and accounting records
• Follow tax rules
• Answer official requests
• Handle issues
• Follow laws and rules

5. Our Lawful Bases for Using Your Information

UK data protection laws say we must have a reason to handle personal information.

Depending on the situation we may use the following reasons.

Contract

We process information when it is needed to do a contract with you or take steps before entering into a contract.

For example:

• Processing an order
• Taking payment
• Delivering products
• Handling returns
• Answering an order question

Legal Obligation

We may process information when needed to follow a rule, including accounting, tax and regulation rules.

Legitimate Interests

We may process information when needed for our business interests and where those interests are not higher than your rights.

These interests may include:

• Running our business
• Improving our website
• Providing customer service
• Stopping fraud
• Keeping our systems
• Managing business relationships
• Keeping business records
• Understanding website performance

Consent

Where needed we may use your permission.

This may include

• Marketing messages
• Analysis activities
• Advertising tools
• Non-essential cookies

When processing is based on permission you can stop that permission anytime.

6. Marketing Communications

You may decide to get product updates, collection news, offers and other messages from TH Mills.

When permission is needed we will only send marketing messages when the correct permission is given.

You can stop getting marketing messages anytime by:

• Clicking the unsubscribe link in a marketing email
• Emailing us at [email protected]

Stopping marketing messages will not stop us from sending service messages that are needed for an order, account or other transaction.

7. Cookies and Similar Technologies

Our website might use cookies and similar tools.

Cookies are bits of information stored on your device that help websites work and remember details about your visit.

We may use types of cookies including:

Strictly Necessary Cookies

These are needed for important website features such as:

• Shopping carts
• Checkout process
• Login to account
• Security
• Session control

These cookies might not need your permission if they are essential for a service you asked for.

Functional Cookies

These might help remember choices or preferences and provide website features.

Analytics Cookies

These might help us see:

• How people find our website
• Which pages are visited
• How people use the website
• Website performance and usage trends

If required by law analytics cookies will only be used after you have given the permission.

Marketing Cookies

If used, marketing cookies or similar tools may help track how well ads work or offer relevant ads.

If permission is needed by law these tools should not be used until you have made the choice.

You can change your cookie preferences using our cookie control settings. In many cases, through your browser settings.

Turning off some cookies might affect how the website works.

8. Who We Share Personal Information With

We do not sell your information.

We might share information if it is needed with trusted companies that help us run our business.

These could include:

Payment Providers

To process payments and stop fraud.

Logistics Providers

To deliver your order and send delivery updates.

This may require sharing details like:

• Your name
• Delivery address
• Phone number
• Email address
• Order or delivery reference

Website and Hosting Providers

We may use companies to host maintain, secure or support our website and online store systems.

Email and Marketing Providers

Sometimes companies help us manage email subscriptions or send marketing and service messages.

Analytics and Technology Providers

We might use companies that help us understand how people use our website check how well it works and make our services better.

Professional Advisors

We might share details when its needed with:

• Accountants
• Auditors
• Solicitors
• Insurers
• professional advisors

Government and Lawful Authorities

We might share details when it is required by law by a court order or a lawful request from a government or regulatory agency.

Business Changes

If Thornton Mills Ltd is part of a reorganizing, merging, buying or selling all or part of its business or assets personal details might be moved as part of that change following data protection rules.

9. Payment Safety

Payments made through our website may be handled by third-party payment companies.

Payment details are handled according to the security and privacy rules of the company involved.

Whenever possible TH Mills does not store payment card details on its own website.

Please check the privacy information from the payment company you choose when its needed.

10. Delivery Details

To complete your order we might give some details to delivery companies, couriers or logistics companies.

We only give information that is needed to arrange and complete delivery.

Delivery companies might handle your information according to their own legal duties and privacy policies.

11. Trade and Business Clients

TH Mills also works with business customers.

If you contact us on behalf of a company we might handle information like:

• Your name
• Your job title
• Your company name
• Your company email address
• Your company phone number
• Billing and delivery addresses
• Order history
• Quotes
• Purchase information
• Communications about the business relationship

We might keep some information about business customers and contacts as needed to manage the business relationship, complete contracts and keep records.

12. Direct Factory Orders and Other Websites

Our website might direct customers looking for large or factory-direct orders to another company or website.

If you follow a link and give information to another company that company may be in charge of how it uses the information you give.

That company’s own privacy policy will apply to the information it collects directly.

We suggest checking the privacy policy of any website before giving personal information.

13. International Moves

Some of our service companies might. Use personal information outside the United Kingdom.

When personal information is moved internationally we take the steps if needed to make sure the information is protected properly.

Depending on where it goes and the situation these protections might include:

UK adequacy rules;

• approved contracts; or
• another accepted way to move information.

You can contact us if you want details about the protections used for an international move of your information.

14. How Long We Keep Your Information

We keep information only as long as needed for the reason it was collected including to meet legal, accounting, tax and reporting needs.

The exact time we keep the information might depend on:

• The type of information
• The reason it was collected
• The kind of relationship we have with you
• Legal rules
• Accounting rules
• Tax rules
• Possible disputes or claims

Some records about transactions and accounting might need to be kept for least six years if needed by UK record-keeping rules.

When we no longer need information we will take steps to safely delete or make it anonymous.

15. How We Keep Your Information Safe

We use steps to protect personal information from:

• Unapproved access
• Accidental loss
• Wrong use
• Changing it
• Sharing it
• Destroying it

Measures can include proper access controls, website security, encryption and safe third-party payment processing when needed.

However no internet system can be completely safe.

You must keep your account password and login details safe.

16. Your Data Protection Choices

Depending on the situation and the laws that apply you may have choices about your information.

These can include:

Right to See

You can ask for the information we have about you and get a copy.

Right to Fix

You can ask us to correct information that’s wrong or not complete.

Right to Delete

In some cases you can ask us to remove your information.

This right is not absolute. We might need to keep some information if required by law or if there is another good reason.

Right to Limit Use

You might be able to ask us to control how your personal information is used in some situations.

Right to Get Your Data

When it applies you can ask for the information you gave us in an easy-to-use format or ask for it to be sent to another company.

Right to Object

You might have the right to object to some uses of your information based on our business reasons.

You can object to the use of your information for direct marketing.

Right to Take Back Consent

If we use your consent you can take it back at any time.

Taking back consent doesn’t make any use of your information before that wrong.

17. Using Your Choices

If you want to use any of your data protection choices contact us at:

Email: [email protected]

Please give details to help us recognize you and understand your request.

We might need to ask for proof of identity before sharing or changing information.

We will answer requests within the time required by the data protection laws.

Usually using your data protection choices does not cost anything. However the law might let us charge a fee or say no to a request in some cases like if the request is clearly not needed or too much.

18. Complaints

If you are not happy with how we handled your information please contact us first so we can try to fix it.

You can also complain to the UK data protection organization:

Information Commissioner’s Office (ICO)

Website: ico.org.uk

Your right to contact the ICO is not affected by contacting us

19. Other Websites

Our website might have links to websites.

TH Mills is not responsible for the privacy practices, security or content of websites from companies.

When you go to another website we suggest checking its privacy policy.

20. Automated Choices

We don’t plan to make decisions that have legal effects just by using automated systems for your personal information.

Companies that help prevent fraud or process payments might use automated systems to check transactions.

If it applies their own privacy information should explain how those systems work and what choices you have.

21. Updating This Privacy Policy

We might change this Privacy Policy to show:

• Changes to our services
• Changes to our website

New technology or service companies

• Changes to how we handle information
• Laws or rules that change

The newest version will be on this page and the last updated date will be changed too.

We suggest checking this Privacy Policy often.

22. Get in Touch

If you have questions, about this Privacy Policy or how we use your information contact:

TH Mills / Thornton Mills Ltd

Unit 1 A, Nile House

Pump Street

Blackburn

Lancashire

BB2 1PG

United Kingdom

Company Number: 13184161

Email: [email protected]

Telephone: +44 1274 299227

Website: thmills.co.uk